Monday, May 01, 2017

BPO | KPO

Jean Martin delivers an innovative, effective and high quality Business Process Outsourcing (BPO) service to clients worldwide.

Advantages:

  • Cost Effective
  • Fully scalable facilities to execute large scale initiatives
  • Transparent to your end customers
  • Access to process and domain expertise
  • Meets and exceeds SLAs
  • Continuous improvement practices
  • Access to cutting-edge technologies

Companies benefit from a robust migration framework and seamless service, with state-of-the-art partner facilities in India and the US.

Jean Martin manages clients’ contact centers, back office operations and technical helpdesks, with solutions based on proven industry best-practices, and services provided by the best offshore talent.

Methodology

Opportunity Identification

  • Meeting top management and process owners to understand business strategy, business drivers and corporate vision.
  • Understand client’s business requirements
  • Carrying out CBA (Cost Benefit Analysis) of outsourcing v/s in-house.
  • Arriving at conclusion for 'RIGHT' process to outsource.
  • Define CTQ (Critical to Quality) parameters and arrive at SLA.
  • Identify risks involved and strategies to mitigate these risks.

Process Mapping

  • Detailing and documentation of processes
  • Identify areas of improvement and Optimize/Re-engineer process if required

Migration Planning

  • Project Planning
  • Knowledge Transfer and Training Planning
  • Assessment of technology requirements

Quality Assurance Services

  • Constantly monitor process for quality output
  • Annual Quality audit
  • Best practices approach

 

How can we help?

Service Request

Announcements & Alerts

Feedback

Call Us: 1.800.730.3777

 



Service Request

Jean Martin Inc. 551 5th Avenue, Suite 1425 New York, NY 10176.
Any and all information submitted will be reviewed only by authorized representatives of Jean Martin Inc. and kept in the strictest confidentiality.
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